Service Level Objectives

G-P sets the platinum standard via our world-class customer support solutions. Our employment documentation was designed to maximize protection and minimize the liabilities of top-tier companies. Our streamlined technology platform is best-in-class, and our account management and local HR experts consistently attain 90%+ customer satisfaction ratings.

Our customers entrust us with their greatest asset-builders: their talent. When any HR situation arises with a team member who is employed by G-P, we are committed to resolving it with the utmost professionalism and respect for all parties. Here’s how we do it:

• G-P assigns HR experts to support the legal and regulatory HR activities in relation to onboarding and offboarding local Professionals hired on behalf of our Customers.
• For day-to-day, ongoing support, G-P provides Customers and Professionals access to our Help Center ticketing system, available via our proprietary, AI-powered platform.

The best and fastest way to reach G-P Support for all products is through our AI chat, G-P Assist, ensuring safe and secure data transmission.

Customers can also submit inquiries through a webform in the platform.

We strive to provide exceptional care and attention to your inquiry as quickly as possible. G-P has established the following service level objectives:

Support channel	Response time
Live chat	2 mins response*
Webform	8 hrs response*

For urgent issues, please reach out via chat through G-P Assist.

• G-P’s HR experts have over a decade of experience in the industry.
• Our deep knowledge and advice drives better outcomes for businesses, increased compliance, and exceptional care for Professionals.
• Powered by our experienced team of experts, G-P Meridian EOR Prime™ offers industry-leading features like access to a dedicated Customer Success Manager to help you make the right decisions for your unique business needs and goals.

See our case studies for real-life examples where G-P’s experience makes the difference.

* Response times shown are averages and may be impacted by time zones and the complexity of the question.